A Warm Welcome 500 Miles Away from Home
“2046” by director Wong Kar-wai embodies the search for that special place. For First Officer John Mabry, this is Room 1402 at the Monarch Plaza Hotel. On his first stay at the hotel, the doorman greeted him with a warm “Welcome back” smile. John’s logbook records over a hundred countries and has clocked more than 24,000 miles, but for the first time he felt at home. When in Taiwan, John now always stays at the Monarch. One Christmas Eve, John could not be home with his family. The hotel staff quickly arranged for John’s wife to fly to Taiwan, so they can spend the holiday together. Years have passed, but John and his wife still remembers the Monarch fondly like a close family friend.
Keeping a Key of Friendship Within
The service at the Monarch Plaza Hotel is not about ostentation, but an open heart for all our guests. When we meet travelers from different lands, language and race will not stop the meeting of souls. As we open the doors, we treasure every moment our guests spend under our roof, and when they check out, we will keep a key of friendship within our hearts forever.
Superlative Table Service
The highest honor for French chefs is the “Michelin” three stars. Through the efforts of over a hundred anonymous reviewers, its prestige means one in every five customer uses Michelin as their guide. Monarch measures itself against the Michelin’s standard as well, be it the team’s professionalism, quality of service or the restaurant surroundings. Through this, each member of the staff develops pride in their work and cultivates a Michelin approach to excellence.
The Gourmet Dish Championships
Every item on the Monarch Plaza Hotel’s menu was the ultimate winner of many trials. We review each dish from the customer’s perspective, including frequency of orders, customer satisfaction and ratio of leftovers, before deciding the winner. The ratio of leftovers is critical, with dishes inspected upon return, and the chefs making adjustments accordingly.
“The customer should always look forward to the next mouthful of a good dish” is the mission of all Monarch chefs.
As the seasons change, so will the dishes, and Monarch’s championship of flavors will keep bringing you the finest cuisine.
The Spring of the Peking Duck
This roast duck’s journey to perfection began a year ago. We choose from the finest producers, and check on the health of each duck as it grows. To us, this total familiarity with the ingredients before preparation is the foundation of all cooking. Through our senses we hear the duck roasting, see the crispiness in its color, and turn the spit so every inch is a tender morsel. From within to without, each Peking Duck is a masterwork of skill. This journey is hidden within each presented dish, and this investment of effort also separates the chef from the cooks.
Mastering Teppanyaki through Frying Rice
Before a Teppanyaki chef can serve you, they must refine their skills by frying rice. By understanding their ingredients through observation, only then can they capture the most delicious instant.
Teppanyaki brings the chef and the guest together. The chef’s skill and the ingredients’ freshness are laid out for all to see. We treasure this interaction, and actively involve our guests like family members to better meet their tastes. This confidence comes from our chefs’ expertise and the closeness of the Teppanyaki experience.
Our best wishes forever at the wedding
As people change with the times, the wedding ceremony changes with them, but what remains eternal is potency of the vow. If we see the red carpet as Love’s passage to Commitment, and the couple’s steps the beginning of a simple yet magical story, then the wedding is more than just a ceremony. The Monarch Plaza Hotel treats each wedding as its own, and our hearts bless each promise made. Our best wishes are with each happy couple, and our service with every invited guest.
At the Monarch, conferences of all kinds go on every day from presentations, seminars to summits. Beyond ensuring professional quality equipment and space for each kind of conference, even more important is quality service and correctness in attitude from all our staff. Not only will we make sure the conference goes smoothly, we are also experts at maintaining confidentiality.
Share a Millennium of Beauty
In spaces and niches around the hotel are cultural treasures collected over the past decade. We believe each masterpiece embodies the spirit of their era, and through them, the culture lives on. We have opted to place these cultural treasures within the hotel close to the people, so even while dining or relaxing, art quietly becomes a part of life. We will continue to dedicate ourselves to presenting the art of ancient Chinese dynasties so the artistry of their culture will live on. This is also the Monarch’s promise to the world as the window to Taiwan and its cultural arts.
No Waiting in Line at the Monarch
To ensure all of our members can enjoy the club facilities, memberships are limited. We carefully monitor the frequency of usage and duration of visits, and then calculate the best arrangement of frequencies and densities that our customers are comfortable with. Members can therefore enjoy to the full every Monarch service, and this is the goal of the membership structure. Through limiting membership numbers, members can receive unlimited service.
Bonding with the Welcome Drink
A “Welcome Drink” voucher is readied for each guest the night they are scheduled to arrive, which the hotel has nicknamed the “Bonding Wine”. We highly recommend that you take the opportunity to relax at the bar in the main foyer. The reason why the Monarch has arranged for this bonding wine is so travelers have the opportunity to socialize in a relaxed atmosphere, blowing away those occasional tendrils of loneliness. This will become yet another fond memory just like the breath-taking views during the trip.
What if each guest’s question can be satisfactorily answered at once and not end up being transferred like a phone call? This is more than an issue of efficiency, but whether guests retain their festive holiday mood. This is the One-Call Service spirit of all staff here at the Monarch.
Working behind Closed Doors
There’s a section inside the Monarch Plaza Hotel little-known to the world outside. Similar to a central control agency, here is where all of the hotel’s equipment and operations are linked. Each button represents a safety mechanism, from alarms, electricity, water, and temperature… These fill three control consoles, and technicians monitor these constantly. Dealing with problems even before they occur is what goes on at the Monarch behind closed doors. Since the hotel opened its doors, the engineering department has always been on the frontline against accidents and disasters, keeping guests on holiday secure from all interruptions.
The word “Hotel” was originally Latin for “home”, and meant welcoming guests and treating them like family. This is also precisely the Monarch Plaza Hotel’s most strongly held belief.
Spread the Love
True abundance is to have the power to give. The beauty of the Monarch comes from a warm heart, and this trait is the achievement of our entire team. This spirit of service will be passed down through the years, so as you pass through the open doors of the Monarch, it will be the beginning of another beautiful memory.